Welcome to our platform. Your privacy is important to us, and we are committed to protecting your personal information while providing tours, activities, cruises, attractions, and travel-related services in Dubai.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile services, and booking platform.
1. Information We Collect
We may collect personal and non-personal information when you use our platform, including:
Personal Information
- Full name
- Email address
- Phone number
- Billing information
- Payment details
- Booking information
- Account login credentials
Non-Personal Information
- Browser type
- Device information
- IP address
- Location data
- Website usage statistics
- Cookies and tracking information
2. How We Use Your Information
We use your information to:
- Process bookings and payments
- Provide customer support
- Manage your account
- Improve our services and user experience
- Send booking confirmations and updates
- Personalize recommendations and offers
- Prevent fraud and unauthorized activities
- Comply with legal obligations
3. Payment Security
All payments are processed through secure third-party payment gateways. We do not store full credit card or sensitive payment information on our servers.
We use industry-standard security measures to help protect your personal and financial information.
4. Sharing of Information
We may share your information with:
- Tour and activity providers
- Payment processors
- Customer support partners
- Technology and hosting providers
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and performance
- Personalize user experiences
You can manage cookie preferences through your browser settings.
6. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of third-party platforms before sharing personal information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
Users may request deletion of their personal information subject to applicable laws and operational requirements.
8. User Rights
Depending on applicable laws, users may have the right to:
- Access their personal data
- Update or correct information
- Request deletion of data
- Withdraw consent for marketing communications
- Request a copy of stored information
Requests can be submitted through our customer support channels.
9. Account Security
Users are responsible for maintaining the confidentiality of their account credentials and passwords.
Please notify us immediately if you suspect unauthorized access to your account.
10. Children’s Privacy
Our services are not intended for children under the applicable legal age without parental or guardian consent.
We do not knowingly collect personal information from minors.
11. International Users
By using our services, you understand that your information may be processed and stored in different countries where our partners and service providers operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with the revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact our support team through our website contact form or support email.
We are committed to protecting your privacy and providing a safe and secure experience for all users in Dubai.