Overview
Welcome to our platform. We aim to provide a smooth and reliable booking experience for tours, activities, cruises, attractions, and travel-related services in Dubai. Please read our Refund and Returns Policy carefully before making a booking.
1. General Refund Policy
Refund eligibility depends on the cancellation policy of the specific tour, activity, or service provider. Each listing may have different cancellation terms, which will be clearly displayed before completing your booking.
By confirming your booking, you agree to the cancellation and refund terms associated with that activity or service.
2. Cancellation by Customer
Customers may request cancellation through their account dashboard or by contacting customer support.
Refund eligibility may include:
- Free Cancellation:
Eligible bookings canceled within the allowed cancellation period before 72 Hours will receive a full refund. - Partial Refunds:
Some activities may allow partial refunds depending on the cancellation timing. - Non-Refundable Bookings:
Certain promotional offers, last-minute deals, tickets, or special events may be non-refundable.
Refund timelines and conditions vary depending on the provider and booking type.
3. Cancellation by Service Provider
If a tour, activity, or service is canceled by the provider due to weather conditions, operational issues, safety concerns, or unforeseen circumstances, customers may receive:
- A full refund
- An alternative date
- A replacement experience of equal value
Customers will be informed as soon as possible regarding any changes or cancellations.
4. No-Show Policy
Customers who fail to arrive at the designated meeting point or fail to attend the booked activity at the scheduled time may not be eligible for any refund.
Please ensure you arrive on time and follow all instructions provided in your booking confirmation.
5. Refund Processing Time
Approved refunds are processed back to the original payment method.
Refund processing times may vary depending on:
- Payment provider
- Bank processing times
- Credit/debit card providers
Typical refund processing may take between 5–14 business days.
6. Changes and Rescheduling
Some bookings may allow date changes or rescheduling depending on provider availability and policy.
Requests for modifications should be made in advance through your account dashboard or customer support.
Additional charges may apply for rescheduled bookings.
7. Incorrect or Damaged Bookings
If you experience issues such as:
- Incorrect booking information
- Duplicate charges
- Missing confirmation
- Technical booking errors
Please contact our support team immediately so we can investigate and resolve the issue promptly.
8. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Failure to attend the activity
- Late arrivals
- Violation of provider terms
- Incomplete travel documents
- Personal schedule changes outside cancellation terms
- Weather conditions where the activity still operates safely
9. Third-Party Providers
Our platform works with independent tour operators and activity providers in Dubai. Certain refund decisions may depend on the policies of the individual provider.
We strive to ensure fair resolutions for all customers and partners.
10. Contact Support
If you have any questions regarding cancellations, refunds, or booking issues, please contact our customer support team through our website contact form or support email.
We are committed to providing a secure, transparent, and customer-friendly booking experience.